What is Case Management?


Case Management, or Care Coordination, is a multifaceted process performed by Registered Nurses that coordinates all aspects of care for their patients, while also ensuring proper utilization of all prescribed services and resources.

The goal of case management is to improve the life of the client with continuity and quality of care.

Registered Nurses provide comprehensive, high quality care in the patient’s home in accordance with their physician’s orders. They work closely with medical and non-medical professionals to meet complex patient needs and collaborate with the interdisciplinary team to develop the plan of care.

Case management nurses help achieve patient wellness and autonomy through advocacy, communication, education, and service facilitation while ensuring that available resources are being used in a timely and cost-effective manner

They are responsible for the physical and emotional well-being of their patients by performing assessments; developing, implementing and evaluating care plans; maintaining communication with the patient, team and family; and coordinating with other providers and agencies.

The Care Coordinator’s job is to recognize changes, treat new problems, understand the client and their family, and help them adjust to a changing life.

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