Answers to Frequently Asked Questions
You want to feel confident you’re making the right decision based on all the facts before selecting an in-home agency for your family member. Knowing the right questions to ask is key in the decision-making process. Below are some questions and answers that may help.
How much do your services cost?
Because every client’s needs are different, we offer a free on-site assessment to determine the level and amount of care needed rather than offering a one-size-fits-all price. This way the client or family member has a complete assessment of their needs and a treatment plan of care. Whether the services required are as simple as light housekeeping and cooking or as complex as catheter or wound care, you have all the information at your fingertips to make an informed decision.
How soon can my caregiver start?
After the initial assessment by one of our trained nursing staff, we have a good idea of the client’s personality and level of required care. Then with our wide range of caregivers on staff, the client can be matched with the right person immediately and begin fostering this important relationship, critical for the best patient outcome.
Is there a minimum amount of hours required?
No. Because every situation is unique, the hours our caregivers work vary with the client’s situation. One client may only need transportation and light housekeeping once a week for four hours while another may need 24-hour care provided by a live-in aide. We custom-tailor a schedule that fits the client, not a minimum timeframe.
What happens if I am not comfortable with the caregiver you send out?
Getting the best possible person into the home is what we do best. Our company’s longevity is a testament to this. However, not everyone is the same, and there is no cookie-cutter formula to make this happen. We work with you until the best possible caregiver is in place and address any concerns along the way.
What forms of payment do you accept?
We accept personal checks, as well as payment from some private insurers. We provide progress and nursing notes that can be used when submitting claims to long-term care insurance providers.
Can I depend on the same caregiver for each day or shift?
Ideally, yes. Our goal is to provide you with continuity of care by establishing reliable, trusting, long-term relationships between the client and their caregiver.
Can my caregiver prepare meals, do the laundry and light housekeeping?
Of course. Our caregivers can do all of the meal planning and are even familiar with special dietary restrictions. They can also do laundry and light housekeeping, such as dusting and vacuuming, to keep your home clean.
Can my caregiver give me a shower or a bath?
Yes. They can help with bathing or showering, depending on your needs and always with safety our paramount concern. Our staff is also trained on how to give sponge baths in the bed or in a chair.
Since 1987, our caregivers have provided in-home care and skilled nursing services throughout Sonoma County, including Bodega Bay, Cazadero, Cloverdale, Cotati, Geyserville, Guerneville, Healdsburg, Kenwood, Petaluma, Rio Nido, Rohnert Park, Sebastopol, Sonoma, Ukiah and Windsor. We also provide services to clients in northern Napa County and Lake County, including Clearlake, Kelseyville, Lakeport, Middletown and Calistoga.
Looking for more answers? Call us today at 707-538-0679 to discuss your questions or for your free in-home assessment.
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